We at Cool Cucumber value your satisfaction and want to ensure you have a smooth shopping experience with us. That's why we offer a funky 3-day hassle-free return policy from the date of delivery, and an additional 5-7 days for the returned product(s) to reach us.

Rev-Up the Returns

To make things even cooler, we offer reverse pick-up services. A reverse shipment fee of Rs 200 will be deducted at the time of refund per order, regardless of the number of items within that order. But hey, if an order contains multiple items, don't worry, only a single deduction of Rs 200 will be made for the entire order, not on each individual clothing item. Groovy, right?
As we are new in the market, we currently can’t simply put the money back into your account but hey! we care about you. No matter how many items you return, we’ll issue a store credit in your Cool Cucumber account, which will be equivalent of your order value excluding the shipping costs.

Pick-Up Groove - Twice the Fun!

Our courier team will attempt the pick-up twice.

COD Catch - Store Credit on the Move!

For all return orders, we'll provide you with a funky store credit within 7 working days from the day the product reaches us. You can use the funky store credit within 3 months for a future groove. It's all about keeping the coolness flowing!

Keep it Cool - Return in Style!

To keep the groove going, please return your product(s) in the same condition as they were shipped. If the products are returned in poor condition or have clearly been worn, we won't be able to provide a refund in the form of store credit. Also, when you receive one of our cucumberlicious items, make sure you keep the label intact. If the label and the product are separated, we’ll treat it as used and we won’t be able to issue any return credits.

Shipping Charges - The Non-Refundable Dance!

Shipping charges are non-refundable, but hey, the cool products are totally worth it!

Reach Out to Our Funky Support Team!

Got any queries or need assistance? Get in touch with us at our customer support portal or drop us a line at coolcucumberbusiness@gmail.com, and we'll be more than happy to help. For a faster response, send us a message on Instagram @coolcucumber. You can also reach us on +91 915-256-6556. All queries will be solved between Monday-Saturday, 10 am-6 pm, and all pending queries will be solved on priority the next day.

Some Cool Rules:

We don't groove on WhatsApp, so please avoid reaching out to us there.

Cancellations can only be made before the order is dispatched from our warehouse.

To maintain strict coolness standards, we don't accept returns on certain product categories but don’t worry, we’ll mention that in the category itself. Cool Cucumber may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

And remember, at Cool Cucumber, we're all about keeping it fun!

RETURN TERMS AND CONDITIONS - Cool Cucumber's Policy Notes.

Let's keep the groove smooth!

If you've received an SMS or EMAIL of order delivered status and haven't received it, please reach out to us within 24 hours. We're here to keep the rhythm going!

The customer is responsible for taking utmost care of the product(s) while they're in their possession. Let's keep the groove fresh and intact!

If you feel the product doesn't meet the cool standards at the time of delivery, reach out to us with details within 1 day of receiving it. We'll be quick on our feet to help you out!

Upon return of the product, we'll fully examine it and notify you of your right to a store credit refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day we confirm your eligibility for a refund.

Get ready to return and groove with Cool Cucumber!